Contact
A real person reads every message. Whether you're choosing between two products, checking on a delivery, or arranging a return — get in touch and we'll sort it out.
support@goldease.shop
We reply to every email within 1 business day, Monday to Friday.
Support hours
Monday – Friday, 9:00am – 5:00pm AEST
Business address
GoldenEase
43 Boronia Street
South Wentworthville NSW 2145
Australia
This is our registered business address for correspondence, not a retail shopfront or returns address — please email us before sending anything back so your parcel is tracked against your order.
Send us a message
Use the form below and we'll reply to the email address you provide. If your question is about an existing order, please include your order number so we can look it up straight away.
Before you write
Delivery times, returns, and product care are all covered on our FAQ page — the fastest way to get an answer outside business hours.
Orders and delivery: dispatched within 1–2 business days, typically arriving in 7–11 business days with tracking.
Returns: every order is covered by our 60-day guarantee. Email us and we'll make it right.