Refund policy

Every GoldenEase product is covered by a 60-day guarantee: if it does not genuinely make daily life easier, we will refund it.

How returns work. Email us at support@goldease.shop within 60 days of delivery with your order number and a short note about what did not work. We will reply within one business day with return instructions. Once your return is on its way back to us (tracking provided), we issue your refund to the original payment method — typically processed within 3–5 business days.

Conditions. Items should be in reasonable condition — used is fine (how else would you know if it helps?), damaged beyond normal use is not. For hygiene reasons, socks and worn garments can only be returned unworn with tags attached, unless faulty. Faulty or damaged-on-arrival items are replaced or refunded in full immediately — just email us a photo; for low-cost items we usually will not ask you to post anything back.

Return address. We will send you the correct return address by email when you contact us. Our items ship from more than one warehouse, so this makes sure your parcel goes to the right place and stays tracked against your order.

Your consumer rights. Nothing in this policy limits your rights under the Australian Consumer Law or equivalent protections in your country. If a product is faulty, not fit for purpose, or not as described, you are entitled to a remedy regardless of the 60-day window.