How fast is delivery?
Orders are dispatched within 1–2 business days and typically arrive in 7–11 business days with full tracking from day one, depending on your location. You'll get the tracking link by email as soon as it ships.
What if it doesn't help?
Then it comes back to us. Every product carries our 60-day guarantee — if it doesn't genuinely make daily life easier, email us and we'll arrange a refund. See our Refund Policy for the details.
Are these medical devices?
No — everything we sell is a general daily living aid. For clinical equipment or advice about a specific condition, please talk to your GP or occupational therapist.
Can I order for a parent who lives elsewhere?
Absolutely — around half our orders are bought by family living somewhere else. Enter their address at checkout and it ships straight to their door with full tracking, while the receipt comes to your email, not theirs.
Do items in one order arrive together?
Usually, but not always — items are sometimes dispatched from different warehouses and can arrive a few days apart. Every parcel has its own tracking link, so nothing goes missing in between.
How do I get help?
Email support@goldease.shop any day of the week — a real person replies within one business day.